Shipping & Returns

We are a small independent studio, not a giant warehouse staffed by an immortal army of packing goblins. Every physical order is packed by an actual human in Detroit, Michigan.

Here is what to expect when your new treasure begins its journey.

WHERE WE SHIP

At this time, Nerd Rage Studio ships only within the 50 United States.

Regular shop orders have shipping calculated at checkout using the destination, package size, and available carrier rates.

Custom commissions include free insured shipping within the contiguous United States. Commission shipping to Alaska or Hawaii will be quoted separately and paid by the customer.

We may occasionally run free-shipping promotions. Any minimum purchase, eligible products, dates, or other conditions will be announced with the promotion. If no promotion is active, the normal shipping rates apply. The shipping goblins demand payment.

International shipping is not currently available. We hope to expand once we finish deciphering customs forms, international taxes, and the other ancient curses involved in mailing things across borders.

PROCESSING TIMES

Processing time is how long we need to prepare your order before handing it to the carrier. It does not include the carrier’s travel time.

Current processing estimates are:

In-stock goods: 3 to 5 business days
One-of-one pieces: 2 to 3 business days
Digital products: Delivered by email immediately after payment is confirmed
Custom commissions: Shipped after the piece is completed, approved, and the final balance is paid

Business days do not include weekends or federal holidays.

If something unexpected delays your order, we will contact you. Silence is creepy, especially when money is involved.

PREORDERS & MADE-TO-ORDER ITEMS

We may occasionally offer preorders or made-to-order products. Each product page will clearly state its estimated production and shipping window before you place the order.

These dates are estimates based on the information available when the product launches. Supply problems, equipment failures, carrier delays, and reality generally being a pain in the ass can occasionally change them.

If we cannot ship within the original estimated window, we will contact you with an updated shipping date. You may accept the new date or cancel the unshipped order for a full refund.

Any additional cancellation or final-sale terms will be clearly listed on the individual product page.

CARRIERS, TRACKING & INSURANCE

Orders ship from Detroit, Michigan, using USPS, UPS, or another appropriate carrier.

Tracking information will be emailed when your shipping label is created. Please allow time for the carrier to receive and scan the package. Creating a label does not instantly teleport the box onto a truck, despite what the internet has trained us to expect.

Custom commissions are shipped with tracking and insurance. Signature confirmation may be required for high-value orders.

Carrier delivery estimates are not guarantees. Weather, holidays, mechanical problems, natural disasters, and whatever fresh nonsense the universe has scheduled may cause delays outside our control.

ADDRESS CHANGES & RETURNED PACKAGES

Please review your shipping address before completing your order.

If you notice a mistake, email orders@nerdrage.studio immediately with your order number and the correct address. We will do our best to update it before shipment, but we cannot guarantee changes after the carrier has received the package.

Packages returned because of an incomplete address, incorrect address, failed delivery, or refusal will be handled individually. Additional shipping charges may apply before the package can be sent again.

CHANGE-OF-MIND RETURNS

Eligible apparel and ready-made goods may be returned for an exchange or store credit.

Contact orders@nerdrage.studio within 14 calendar days of delivery to request a return. Do not send anything back before receiving return approval and instructions.

Once approved, the return must be shipped within seven calendar days.

Returned items must be:

Unworn, unused, unwashed, and unaltered
Free from stains, odors, pet hair, damage, and signs of use
Returned with their original tags and packaging
Accompanied by the order number or proof of purchase

The customer is responsible for return shipping when an item is no longer wanted, does not fit, or was ordered by mistake. Use a trackable shipping method and keep the receipt. We cannot issue credit for a return that never reaches the studio.

Original shipping charges are not credited or refunded.

Once the return arrives and passes inspection, an exchange or store credit will be issued within 5 to 10 business days. Exchanges depend on available inventory. If a replacement is unavailable, store credit will be issued instead.

Sending back something that has clearly been worn to battle does not make it unused.

FINAL SALE ITEMS

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

Custom commissions
One-of-one artwork
Digital products
Gift cards
Clearance items marked final sale
Limited releases marked final sale
Any additional product clearly marked final sale on its product page

Digital products cannot be returned after delivery. If a file is corrupt or will not open, contact us and we will replace it with a working copy.

Handmade pieces may contain small variations in paint, stitching, texture, glaze, placement, or finish. These are signs that a human made your item, not evidence that the manufacturing robots were drinking again.

CUSTOM COMMISSION CANCELLATIONS

The initial concept deposit, usually 3% to 5% of the quoted project price, is non-refundable once digital mockup work begins. This amount is credited toward the later 50% production deposit.

Once the design is approved, a 50% production deposit is required to reserve the commission slot and purchase materials or the base item.

If the customer cancels after paying the production deposit, half of the total production deposit is non-refundable. The remaining half will be returned to the original payment method. The concept deposit is part of the production deposit at this stage and is not charged twice.

Completed and approved commissions are final sale.

If Nerd Rage Studio must cancel a commission, the customer will be refunded for any unfinished portion of the project and any unused production deposit.

UNPAID COMMISSION BALANCES

The final commission balance must be paid within 30 calendar days of the final invoice.

We will send at least one reminder before the deadline. If payment is not received within 30 days, the commission may be considered abandoned and the order may be canceled. Payments already made may be retained to cover completed work, purchased materials, and the custom base item.

Nerd Rage Studio may retain or repurpose an abandoned piece to recover those costs, subject to applicable law.

Please do not make us hold your finished art baby hostage. It is awkward for everyone.

CUSTOMER-PROVIDED COMMISSION ITEMS

If you are providing the base item for a commission, you are responsible for shipping it to Nerd Rage Studio.

Tracking is required. Insurance is optional but strongly recommended, particularly for valuable or irreplaceable items.

The customer accepts the risk of loss or damage while the item is traveling to the studio. Nerd Rage Studio is not responsible for an item that is lost or damaged before we receive it.

Do not ship an item until the commission has been accepted and you have received shipping instructions.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, email orders@nerdrage.studio within seven calendar days of delivery.

Include:

Your order number
A description of the problem
Clear photos of the item
Photos of the shipping box and packaging
A photo of the shipping label when requested

Keep the item and all packaging until we finish reviewing the issue. The carrier may require them for a claim.

Depending on the item and situation, we may repair it, replace it, issue store credit, or provide a refund to the original payment method. If we sent the wrong item or the product arrived damaged, Nerd Rage Studio will cover the approved return shipping cost.

We will make it right. We just need enough evidence to prove the delivery truck did, in fact, suplex the box.

LOST OR STALLED PACKAGES

If tracking has stopped updating, contact orders@nerdrage.studio with your order number. We will review the tracking information and help open a carrier search or insurance claim when eligible.

Carrier investigations can take time. We will keep you updated while the shipping detectives do whatever it is they do behind the curtain.

If the carrier confirms that a package was lost before delivery, we will replace the order when possible. If replacement is not possible, we will provide store credit or a refund as appropriate.

PACKAGES MARKED DELIVERED

Carriers occasionally mark packages delivered before they appear, leave them in strange “safe” locations, or hand them to a neighbor who suddenly develops selective memory.

If tracking says delivered but you cannot find the package:

Wait two business days.
Check all entrances, mail areas, porches, garages, and other possible delivery locations.
Ask household members, neighbors, building staff, or anyone else who may have accepted it.
Contact the carrier for delivery details.
Email orders@nerdrage.studio within seven calendar days of the delivery scan if it is still missing.

We will help request carrier information or open a claim when available.

If the carrier confirms delivery to the address entered at checkout, Nerd Rage Studio is not automatically responsible for theft or disappearance after delivery. Replacements or store credit may be offered at our discretion based on the circumstances and carrier findings.

High-value orders may require a signature to help prevent this particular flavor of bullshit.

QUESTIONS?

For order changes, shipping problems, returns, exchanges, or damaged items, contact:

orders@nerdrage.studio

Include your order number so we can find the correct package without consulting an oracle.